Frequently Asked Questions
What email do I use to log in?
To place an online order, you will need to create an account with the Northland Store using an email address. You can use any email address that you prefer.
Please note: email is the main form of communication for the Northland Store and MN Textbook Center, so use an email that you check daily.
Where do I buy my textbooks?
How do I place an online order?
Please see our How To Order Course Materials guide for step-by-step instructions.
How much do my textbooks cost?
The best way to check prices for textbooks is on our website: thenorthlandstore.com. Click on Order Textbooks, select your course(s) from the menu, then click on View Your Materials. The textbooks for your courses will be displayed, along with prices for used books and new books.
Please note: while both used and new prices may be listed, this does not guarantee the availability of textbooks in these conditions. Prices are subject to change. Your order total will change if substitutions are made.
What are my payment options?
Students have two payment options:
- Charge to their student account
- Pay with a credit/debit card
Student charging is only available for a specific period of time at the start of each semester. Check the Northland Store's website for important dates. To charge required textbooks & supplies to your student account, select Student Charging as your payment type during checkout and enter your Northland TECH/STUDENT ID number in the account number field.
Or, you may use your credit/debit card to pay for your purchase.
What is Direct Digital?
Please visit our Digital Course Materials page for more information about Direct Digital.
What is my account number?
If you select the "Student Charging" payment type at checkout, you will be asked to enter your account number.
Your account number is your Northland TECH/STUDENT ID number, found in eServices.
Enter your TECH ID # in the account number field if you want to pay for your online order using:
- Student charging option
- Financial aid
- PSEO / D3
- 3rd party funds
- Veteran’s benefits or deferment
If you do not enter your TECH/STUDENT ID number correctly, we will not be able to process your order.
How do I know my online order was received?
You can log into your Northland Store account and look under Track Orders to see if your order was received and check its status.
You will also receive an email from the MN Textbook Center confirming your online order within 24 hours. The confirmation will be sent to the email address you used to register on our website and will include your order number. If you do not see an email in your inbox, please check your spam/junk folder.
You can also contact us at firstname.lastname@example.org if you have any questions on the status of your order.
Please note: you will receive a separate email once your order is ready for pick-up or has been shipped.
How long does it take for online orders to be processed?
It typically takes 1-2 business days for an online order to be processed. However, during busy times (like the beginning of each semester), orders can take 3-4 days to fill. Please plan ahead and order early.
I requested a used book, but I received a new book. Why?
We make every effort to fill your order as requested, but we reserve the right to make substitutions if your books are not available in the requested condition. This means if you select "used preferred" and a used book is not available at the time your order is filled, a new book will automatically be substituted, and vice versa. The dollar amount of your order will change if substitutions are made. All prices are subject to change without notice.
Please note: while both used and new prices may be listed, this does not guarantee the availability of textbooks in these conditions.
How do I access the eBook I ordered?
Please visit our Digital Course Materials page for information about eBooks and how to access them.
Please note: once an eBook has been activated, it is no longer refundable. All eBook refund requests must be received within 14 days of purchase. No exceptions.
What does it mean when an item in my order is marked as a "Backorder" on my receipt?
If your item is on backorder it means it is temporarily unavailable due to low inventory, and our buyers have placed an order for more copies with the publisher or manufacturer.
Your order for the item will remain open in our system, and you will be charged when the item is available again. We will notify you via email when your order is ready to ship or pick-up.
Unfortunately, it is difficult to estimate how long an item will remain on backorder. The wait is usually short, but sometimes a publisher will have to print more copies of an uncommon or custom book or combine orders from multiple warehouses.
The MN Textbook Center works hard to ensure that we receive all course materials in as timely a fashion as possible. We apologize for any inconvenience caused by backordered books.
Options for backordered textbooks in the meantime:
- Many instructors make textbooks, articles, and other course material available through the Northland College Library's reserve collection for use in the library.
- For access codes: see your instructor. Sometimes you can obtain temporary, limited access.
How do I cancel an online order?
Send an email to email@example.com to request the cancellation of an order.
The email must include your name, student ID# (Tech ID), order number, and the reason for the cancellation.
Please let us know if you want to cancel your order as soon as possible. If an order has already been processed, we may not be able to cancel it.
Why was my online order canceled?
Some common reasons for cancellation are:
- The payment method entered was declined.
- Student charging was not available at the time of ordering.
- You requested the cancellation.
- We noticed you had a duplicate order.
- PSEO/D3 students: the item(s) on your order were not required for the course.
If you feel your order has been canceled in error, please contact us immediately at firstname.lastname@example.org.
How do I know when my online order is ready to be picked up?
We will send you an email once your order has been processed and is ready to pick up at the Northland Store. Check your email regularly for messages from the MN Textbook Center. If you are expecting a message from us and you do not see it in your inbox, check your junk/clutter/spam folder.
What do I need in order to be able to pick up my online order?
You must have a photo ID to pick up your order. Acceptable forms of photo ID are a government issued ID. The name on your ID must match the name on your order.
Can someone else (friends/family) pick up my online order?
Usually.* You can enter the person’s name in the Customer Notes field when placing your order. If you didn't enter that information in your order, email us at email@example.com and let us know the name of the person who will be picking up your order. Please note: a photo ID is required to pick up all orders.
Where do I pick up my online order?
You can choose to pick up your online order at the Northland Store's East Grand Forks or Thief River Falls location when you place your online order. Select your preferred pick-up location when you checkout.
Where do I purchase and pick up my kits?
Course kits are listed online but can only be purchased in-store. Check the Northland Store location where your kit is available for purchase. Kits cannot be purchased online and cannot be shipped.
What does "Free Textbook Shipping" mean?
The Northland Store offers free shipping all semester long.
What if I never received my shipped online order, or it was damaged or missing items when it arrived?
Please email MN Textbook Center immediately if there is a problem with your online order at firstname.lastname@example.org.
We need to be notified within one (1) week of the delivery date (or expected delivery date) according to the UPS tracking information for your order.
The MN Textbook Center will work with you to resolve the issue.