Online Ordering Return Policy

FALL SEMESTER 2023 RETURN DEADLINE:

• Textbooks must be returned by Sept. 8
• Textbooks purchased after Sept. 8 are FINAL SALE and cannot be returned.

Ship textbook returns to:

RETURN REQUIREMENTS:

• Return must include a receipt
• Students are responsible for return shipping costs
• Textbooks must be returned in the same condition as received
• eBook refund requests must be made within 14 days of purchase. eBooks that have been activated cannot be returned.
• Shipping and handling is not refundable
• Returns sent without a receipt are subject to a lookup fee
• Online orders not picked up within two (2) weeks of being fulfilled are subject to a restocking fee
• All returns are at the discretion of the staff

NON-RETURNABLE ITEMS:

• Opened/used access codes & eTextbooks
• Opened plastic-wrapped textbooks and merchandise
• Kits & course packets

DISCREPANCIES:

• The MN Textbook Center must be notified of any inaccurate, damaged, or lost packages within one (1) week of the delivery date.
• Please contact them at mntextbooks@minneapolis.edu

RENTAL BOOKS:

• Rentals will be offered for select titles for campus or online courses
• End of semester returns will be processed at the same time as the book buyback
• Rental books must be secured with a valid credit/debit card
• Rentals not returned by the rental due date will be charged for the cost of a new book (no late returns)
• Rentals must be returned without damage, missing pages, etc.

PSEO BOOKS:

• Students who drop/withdraw from a course must return all textbooks and supplies immediately to the campus store
• All PSEO textbooks must be returned by the last day of the semester finals to the campus store
• Books must be returned without damage, missing pages, etc.
• Non-returned or damaged books will result in replacement charges to the student.

KITS:

• Required kits for courses can be purchased in a campus store. They are not available for online ordering and cannot be shipped
• Nursing kits will be picked up on the home campus lab. Receipt must be shown.

CAMPUS STORE PICK-UP:

• Valid photo ID must be shown
• Orders not picked up by the after two (2) weeks will be returned to the MN Textbook Center and charged a restocking fee.